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XProtect Milestone
Frequently Asked Questions

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Logging into My Milestone without a Milestone account

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1. Navigate to the milestonesys.com website.

2. Click on the “LOG IN” button to continue.

3. From the dropdown select the “My Milestone” option.

4. If you do not have a Milestone account, click on the “Create one now” button written in blue text to continue.

5. Milestone requires it’s users to input information about themselves in order to setup a Milestone account. Click on the “Company” field and enter the name of the company you are currently working for.

6. Click the “Zip/Postal Code” field and enter the Postal code of the area you are currently living in.

7. Click on the “Country or Region” field and select the Country or Region from the dropdown that you are currently living in.

8. The D-U-N-S Number is a unique nine-digit number that identifies business entities on a location-specific basis. Click the “D-U-N-S Number” field and enter your D-U-N-S Number for your company. If you are unaware of what your companies D-U-N-S Number is then you may leave this field blank.

9. Click the “Company email” field and enter your Company email to continue.

10. Milestone requires you to check the “I’m not a robot” checkbox. Check this box now in order to proceed.

11. Click on the “NEXT” to continue to the next page.

12. If you were unaware of your D-U-N-S Number then Milestone will search for your company. Select one of the options below which best matches your company’s description.

13. Click on the “NEXT” button to continue.

14. Milestone requires it’s users to enter additional information before they can assign you with a Milestone account. Click on the “Email” field and enter your email to continue.

15. Click on the “First Name ” field and enter your First Name in order to continue.

16. Enter your Last name inside the “Last Name” field to continue.

17. Click on the “Code” dropdown arrow and select one of the cellphone codes which is represented for your country or region.

18. Click the “Telephone” field and enter your Telephone number to continue.

19. Enter your Job Title inside the “Job Title” field to continue.

20. Click on the “Create Password” field and input a unique password for your Milestone account.

21. Click the “Confirm Password” field enter the newly created password as a confirmation.

22. Click on the “Yes I agree to the Terms ans Conditions” checkbox to let Milestone know that you agree to their terms and conditions.

23. Click on the “Yes, I would like to receive marketing communication by electronic mail, and calls from Milestone Group Companies” checkbox if you wish to receive new information about Milestone products, services and activities.

24. Click on the “NEXT” to proceed to the last step.

25. Click on the “SIGN UP” button to finish the process and send your information through to Milestone.

26. You have now created a Milestone account. Input your new Milestone account details in the “Log In” section to enter your “My Milestone”.

27. To enter your “My Milestone” Portal, select the “Reseller Portal” button written in blue text.

Logging into My Milestone with a Milestone account

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1. Navigate to the milestonesys.com website

2. Click on the “LOG IN” button on the right-hand side of the screen to log into your “My Milestone” account.

3. A dropdown menu appears, click on “My Milestone” to continue.

4. In order to get into your “My Milestone” you first have to enter your Milestone account details. Click on the Username field and enter your Milestone account Username.

5. Click on the Password field and enter your Milestone account password.

6. Click on the “LOG IN” button to continue.

7. To enter your “My Milestone” Portal, select the “Reseller Portal” button written in blue text.

8. Congratulations you have successfully logged into your “My Milestone” Portal.

Locating your Milestone Exams within the Milestone eLearning Portal

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1. In order to locate your Milestone Courses you will first have to sign into your Milestone account.

2. Once you have signed into your Milestone account, hover over the “Support” option and select the “Milestone Learning” button found beneath the “Self-Service & Support” section.

3. Milestone will redirect you to the “Milestone Learning” page. Click on the “Log In” button in the upper-right corner of the screen to continue.

4. Milestone will automatically redirect you if you were already signed in. Click on the “Certifications” button to continue.

5. Here you will find your Milestone assessments as well as the certificates for those assessments. Click on the “Milestone Certified Integration Technician (MCIT) Assessment”.

6. Click on the “Launch” button to begin your assessment. Congratulations you have successfully located your MCIT Assessment.

Locating your Milestone Certificates within the Milestone eLearning Portal

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1. In order to locate your Milestone Certificates you will first have to sign into your Milestone account.

2. Once you have signed into your Milestone account, hover over the “Support” option and select the “Milestone Learning” button found beneath the “Self-Service& Support” section.

3. Milestone will redirect you to the “Milestone Learning” page. Click on the “Log In” button in the upper-right corner of the screen to continue.

4. Milestone will automatically redirect you if you were already signed in. Click on the “Certifications” button to continue.

5. Here you will find you Milestone assessments as well as the certificates for those assessments. Click on the “Milestone Certified Integration Technician (MCIT)Assessment”.

6. Locate and click on the “Download Certificates” button to continue.

7. Click on the blue link provided to download your Exam Certificate.

Milestone Server Calculator

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1. Navigate to https://www.milestonesys.com/

2. Click this icon.

3. Click “My Milestone”

4. Click “LOG IN”

5. Click this image.

6. Scroll down, locate and click on the “XProtect Server Calculator”

7. Congratulations you have successfully located the “XProtect Server Calculator”

8.

Locating the Milestone Husky Server Calculator

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1. Navigate to https://www.milestonesys.com/

2. Click “LOG IN”

3. Click “My Milestone”

Tip! Enter your My Milestone access credentials!

4. Click “LOG IN”

5. Click on the Milestone Reseller Portal Option.

Tip! Scroll Down

6. Locate and click on the “Husky IVO Product Guide”

7. Congratulations! You have located the XProtect Server Calculator.

Importing and Activating a license using the Offline method

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1. Locate and double-click on the Management Client icon on the Desktop.

2. Enter your login details and click on the “Sign in” button to sign into the Management Client.

3. Locate and click on the “License Information” node in the Site Navigation area.

4. All systems are required to be activated. Cameras that are added to the system but not yet activated fall into a grace period, each grace period lasts 30 days. Avoid grace periods by activating your license.

5. In the event the Management server does not have internet access follow the manual activation procedure.

6. Click on the “Offline”‘ method.

7. Export the .lrq license to a location on the workstation.

8. Choose any location to export the license but for the purposes of this course we will export the .lrq license to the desktop.

9. Click on the save button to confirm the location of the .lrq license, in order to activate a .lrq license the .lrq license needs to be transferred to a machine with internet access.

10. Once the .lrq license has been transferred to a PC with an internet connection, open a browser and navigate to the milestonesys.com website.

11. Once you have navigated to the milestonesys.com website, click on the “LOG IN” button.

12. Click on “My Milestone” to continue.

13. Click on the “Username” field and enter your Milestone account username.

14. Click on the “Password” field and enter your Milestone account password.

15. Click on the “LOG IN” button to sign into your Milestone account.

16. Once you have signed into your “My Milestone” account, locate and click on the “Reseller Portal” option to continue.

17. Click on the “Customer Dashboard” option to proceed.

18. Click on the “Continue” button to be redirected to the Customer Dashboard page.

19. Once you have been redirected to the Customer Dashboard page, click on the “Licenses” option on the left-hand side of the screen.

20. Click on the “Activate .lrq file” button to activate your imported license.

21. Click on the “Select .lrq file” button and locate the .lrq license on the PC.

22. Click on the .lrq license.

23. Click on the “Open” button to confirm the selected license.

24. You may also include additional recipients that you want the license to be emailed to.

25. Click on the “Add” button to ensure that other recipients get emailed the license.

26. Click on the “Upload” button to complete the activation process of the license.

27. You and all the recipients who were added will receive and email with the activated license. Log back into your original workstation to continue.

28. Ensure that the activated .lic license is transferred back to the Management server in order to complete the offline activation method.

29. Open the Management Client and click on the “License Information” node in the Site Navigation area.

30. Click on the “Activate License Manually” button.

31. Select the “Offline” method.

32. Click on the “Import Activated License” option to continue.

33. Locate and click the .lic license.

34. Click on the “Open” button to confirm the selected license and complete the Offline Activation method.

35. Congratulations you have successfully activated your license using the offline activation method. Activated devices will now be displayed in the activated devices area.

Downloading and Installing a XProtect Device Pack

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1. On a new tab enter milestonesys.com in the URL.

2. Once you have been redirected to the Milestone webpage, locate and click on the “Support” header.

3. Click on the “Download Software” option.

4. Click on the dropdown arrow beneath the “Type” section.

5. Select the “Device Packs”‘ option to continue.

6. Click on the dropdown arrow beneath the “Product” section to select which product’s device pack you wish to install.

7. Select one of the Milestone Products in the dropdown which matches your systems Product. For the purposes of this Training Manual we will select “XProtect Corporate”.

8. Click on the “Filter” button to allow Milestone to search for Device Packs matching your description.

9. Once the filtering process has completed, Milestone will display Device Packs based on what the user is searching for. Click on the “XProtect Device Pack” from the list of Device Packs.

10. Your Device pack will automatically begin downloading, once the download is complete locate and click on the three dots in the upper right-hand corner of the screen.

11. Click on the “Downloads” option to view your most recent downloads.

12. Before we begin any installations regarding device packs, first you need to shut down your Recording Server. Right-click on the Recording Server system tray icon.

13. Click on the “Stop Recording Server Service” option to shut down the Recording Server.

14. Verify that the Recording Server has shut down which is indicated with a red square.

15. In your downloads, locate and click on the “MilestoneXProtectVMSDriverInstaller” to begin the installation process.

16. Click on the “Minimize” button on the top right-hand side of your screen to minimize your browser.

17. An installation pop-up will appear, click on the “Run” button to run the installation.

18. In the “Choose Language” section, select your first language. For the purposes of this course I will continue with English.

19. Click on the “Continue” button once you have selected your Language of choice.

20. Click on the “I accept the terms in the license agreement” checkbox to continue.

21. Click on the “Continue” button to proceed.

22. You may specify a file path for your device pack but for the purposes of this Training manual it will be left as it’s default file path. Click on the “Install” button to begin the installation.

23. The Device Pack will begin installing on your workstation.

24. Once the installation is complete you may click on the “Close” button to close the installation pop-up.

25. Now that the installation is complete you have to restart your recording server. Right-click on the Recording Server system tray icon.

26. Select the “Start Recording Server Service” option to start your Recording Server.

27. Congratulations you have successfully installed a Device Pack for your Milestone Product. Verify that your Recording Server has started which is indicated with a green triangle.

Downloading and installing a Legacy Device Pack

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1. On a new tab enter milestonesys.com in the URL.

2. Once you have been redirected to the Milestone webpage, locate and click on the “Support” header.

3. Click on the “Download Software” option.

4. Click on the dropdown arrow beneath the “Type” section.

5. Select the “Device Packs”‘ option to continue.

6. Click on the dropdown arrow beneath the “Product” section to select which product’s device pack you wish to install.

7. Select one of the Milestone Products in the dropdown which matches your systems Product. For the purposes of this Training Manual we will select “XProtect Corporate”.

8. Click on the “Filter” button to allow Milestone to search for Device Packs matching your description.

9. Once the filtering process has completed, Milestone will display Device Packs based on what the user is searching for. Click on the “Legacy Device Pack” from the list of Device Packs.

10. Your Device pack will automatically begin downloading, once the download is complete locate and click on the three dots in the upper right-hand corner of the screen.

11. Click on the “Downloads” option to view your most recent downloads.

12. Before we begin any installations regarding device packs, first you need to shut down your Recording Server. Right-click on the Recording Server system tray icon.

13. Click on the “Stop Recording Server Service” option to shut down the Recording Server.

14. Verify that the Recording Server has shut down which is indicated with a red square.

15. In your downloads, locate and click on the “MilestoneXProtectVMSLegacyDriverInstaller” to begin the installation process.

16. Click on the “Minimize” button on the top right-hand side of your screen to minimize your browser.

17. An installation pop-up will appear, click on the “Run” button to run the installation.

18. In the “Choose Language” section, select your first language. For the purposes of this course I will continue with English.

19. Click on the “Continue” button once you have selected your Language of choice.

20. Click on the “I accept the terms in the license agreement” checkbox to continue.

21. Click on the “Continue” button to proceed.

22. You are unable to specify a file path for your Legacy Driver device pack by default. Click on the “Install” button to begin the installation.

23. The Legacy Driver Device Pack will begin installing on your workstation.

24. Once the installation is complete you may click on the “Close” button to close the installation pop-up.

25. Now that the installation is complete you have to restart your recording server. Right-click on the Recording Server system tray icon.

26. Select the “Start Recording Server Service” option to start your Recording Server.

27. Congratulations you have successfully installed a Legacy Driver Device Pack for your Milestone Product. Verify that your Recording Server has started which is indicated with a green triangle.

Adding Views/Groups/ Cameras to the Smart Client

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1. Locate the Smart Client icon on the desktop and double-click it to open the Client.

2. Enter your login details and click “Connect” to sign into the Smart Client.

3. In order to add camera views to the Smart Client locate and click on the “Setup” button.

4. View groups need to be created before camera views, select and highlight one of the default folders in the Smart Client navigation area.

5. With the relevant folder highlighted, click on the create “New new group” button.

6. In the text area input a name for the newly created group.

7. Congratulations you have created your first view group. With the newly created group highlighted, click on the “Create new view” button to add a camera view.

8. A list of different aspect ratio’s appear, select an aspect ratio best suited for your workstation.

9. Once you have chosen your aspect ratio you have to select a view type depending on how many cameras you want to have visible inside the view.

10. Enter a name for your newly created view.

11. Once your view has been named you can now add your cameras to that view, use the scroll bar to scroll down to your server.

12. Expand the system overview navigation bar and click on the dropdown arrow next to your server name.

13. Click on the dropdown arrow next to a camera group to view the cameras associated with that group.

14. In order to add cameras to the newly created view. Click and drag each camera to various locations in your view.

15. Once you are happy with the fully populated view, click on the setup button to exit setup mode which will save your changes. The newly created camera view should now be visible.

Adding cameras to the MGMT Client

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1. Locate the Management Client icon on the desktop and double-click it to open the client.

2. Enter your login details and click the “Sign in” button to sign into the Client.

3. Once the Management Client is open, locate and click on the “Recording Servers” node in the site navigation area.

4. Expand the “Recording Servers” node and right-click on the recording server name to continue.

5. A pop-up window appears click on the “Add Hardware” option.

6. In the Add Hardware pop-up select the “Manual” option.

7. Click on the “Next” button to continue.

8. Ensure that you add your CCTV camera hardware credentials before you proceed.

9. Enter your CCTV camera hardware User name.

10. Enter your CCTV device hardware password.

11. Click on the “Next” button to continue.

12. Locate and click on the “Clear All” button to continue.

13. Locate and click on the checkboxes of the camera brands you want to add to your system.

14. Click on the “Next” button to continue.

15. Double-click on the “Address” field and input the IP addresses of each camera you want to add to the Milestone system.

16. With the camera devices added, click on the “Next” button to continue.

17. Milestone will begin scanning the network for the IP addresses of the cameras you want to add. Once the scanning has completed and the cameras are successfully detected, click on the “Next” button to continue.

18. Milestone will begin the process of adding the cameras to your system. Once successfully completed, click on the “Next” button to continue.

19. On the cameras properties page use the checkboxes to add the relevant Streams, Inputs, Outputs, Speakers, and Metadata to the Milestone system.

20. Click on the “Folder” icon to open the camera groups.

21. Click on the “Add Group” button to add a camera group.

22. Enter a name for the new camera group and click the “OK” button to continue.

23. Click on the dropdown arrow beside “Default Group” to select your newly created camera group.

24. Click on “Select Group” to continue.

25. Select the new camera group you had created to add your camera to that group.

26. Click on the “OK” button to close the camera group pop-up.

27. Click on the “Finish” button to complete the process of adding your cameras to Milestone.

28. Once the process has been completed locate and click on the expand button of your newly added camera.

29. Click on the newly added device to see the cameras view in the preview pane.

30. Verify that the newly added camera is functioning.

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