Training Ninja 30-Day Refund Policy

Effective Date: [27/07/2023]

1.Satisfaction Guarantee

At Training Ninja, we are committed to providing high-quality online e-learning courses for the security industry. We want our customers to be fully satisfied with their purchases. If you are not entirely satisfied with the course you have purchased, we offer a 30-day money-back guarantee from the date of purchase.

2.Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The request for a refund must be made within 30 days from the date of purchase.
  • The customer must demonstrate that they have actively engaged with the course material during this period.
  • The customer must articulate specific reasons for their dissatisfaction, as feedback helps us improve our courses.

3.Exclusions

The following scenarios are not eligible for a refund:

  • Refund requests made after 30 days from the date of purchase.
  • Refund requests for courses where the customer has completed more than 70% of the course content.
  • Refund requests for courses purchased as part of a bundle or special promotional offer.

4.How to Request a Refund

To request a refund, please follow these steps:

  • Send an email to help@trainingninja.co.za with the subject line “Refund Request.”
  • In the email, provide your order details, including the order number and the name of the course purchased.
  • Clearly explain the reasons for your dissatisfaction with the course.
  • Include your bank details for the refund to be processed. Please provide the following information:
    • Full Name:
    • Bank Name:
    • Account Holder Name:
    • Account Number:
    • Branch Code:
    • Swift Code (for international refunds, if applicable):

5.Refund Process

If your refund request is approved, the following process will be followed:

  • Our customer support team will review your request and respond to you within [2] business days.
  • If approved, the refund will be processed using the bank details provided in your email.
  • Please allow [2] business days for the refund to be processed and reflected in your account.

6.Course Access After Refund

If a refund is granted, your access to the course will be revoked. You will no longer be able to access the course material or receive any updates related to the course.

7.Contact Us

If you have any questions or concerns regarding our refund policy or the refund process, please contact our customer support team at: Email: help@trainingninja.co.za Phone: [+27 61 060 1782] Address: [3 Huising Avenue, Monte Vista, Cape Town, 7460]